Koofr on iOS devices Help

Getting started with Koofr for iOS devices

Koofr app for iOS provides an easy way to quickly and securely store, share, organse, move and access files and folders between mobile devices, stationary devices, and cloud storage. You can even integrate storage from other cloud service providers, such as Dropbox, Google Drive and OneDrive.

Getting started:

• Download Koofr iOS App from App store
• Install Koofr on your Apple device
• Press the Koofr icon to start the Koofr app.
• Login to your Koofr profile using your Koofr username and password.
• You can access your profile details by pressing the Settings icon in the upper- right corner of the screen.
• Go back by pressing Done

What type of files can I view in Koofr mobile app for iOS?

You can view or run any file stored in Koofr as long as your iOS device has tools or applications to handle that file. In addition, Koofr natively supports the most common photo, video, document, and music file types. This means you can view e.g. PDFs without a dedicated PDF viewer app for iOS. It’s as simple as that!

Note: If your video is not playing (streaming) in the Koofr mobile app on your iOS device, there could be multiple reasons for that:

• Video is in a format not supported by your device and cannot be played on it (different operating systems and browsers have different video format support). Learn more about video formats.
• Video is in a very high resolution and your internet connection cannot stream at a high enough speed – Koofr does not do any modifications or transcodings to the files, so video is played in the original resolution, with large videos (4K and above) this can be an issue.

How do I create folders on Koofr on iOS devices?

To create a new folder select the Koofr icon from the Main menu. Press the [+] button in the bottom right corner of the screen. A menu pops-up where you can press Create Folder. Name your new folder and select Create to confirm the new folder name.

How do I upload a file to Koofr from my iOS device?

You have two options for uploading your files to Koofr from your iOS device.

Option 1: Upload a file within the Koofr application:

• Select the Koofr icon from the Main menu
• Press the [+] button in the bottom right corner of your screen
• Select Upload File or Upload Photo from the pop-up window
• Locate the file on your device by pressing Browse or locate a photo from your Gallery
• When you find your file/photo, simply press on it and press Done and it will start uploading to your Koofr
• If you want to select multiple photos, simply select them from your Gallery by pressing on them and press Done when you want to upload them

Option 2: Upload a file using any type of file manager for iOS devices:

• Browse a file on your iOS device using your favourite file browsing application.
• Open the file and press the Share button
• The iOS sharing menu appears
• Select Koofr icon
• When you are transferred to Koofr navigate to the folder to which you wish to upload a file by pressing Choose a Folder and press the Choose button on the bottom of the screen.
• When you are satisfied with your folder selection press Save in the upper-right corner of the screen
• If you want to choose a different location press Choose a Different Folder and repeat the previously described process

Note: Option 2 does not work for photos from the Photos app.

Do I need to leave my Koofr app open when I am waiting for my files/folders to be uploaded?

Yes, the Koofr app needs to be open on your phone, so the files can upload. It is not possible to upload the files if the Koofr app is only open in the background. iOS does not allow that.

Automatically upload photos and videos to Koofr

How do I automatically upload new photos from my iOS device to Koofr?

Koofr has an option to automatically upload new photos from your Camera Roll. This allows you to quickly upload pictures directly from your phone to the Koofr app.

To automatically upload new photos:

• Open your Koofr app
• Click on the Settings icon in the upper right corner of the screen
• Press the Auto camera upload
• Enable Backup photos and videos which enables automatic uploads of photos and videos over WiFi
• If you want your photos or videos to be stored in a specific folder, press on the Change media folder button and select the folder in Koofr. If you don’t choose a specific folder, your photos or videos will be stored in My IOS Media folder

Note: The auto-upload function only works when your Koofr iOS app is opened

• You can also choose to have your photos or videos organised by year automatically. Enable Split media by year and your photos and videos will be automatically stored in a separate subfolders based on the year of their creation
• Optionally you can press Enable cellular data which enables backups over a cellular network

Where can I find the photos and videos automatically uploaded from my iOS device?

You can find your photos in the Main menu in Koofr under My iOS Media. If you want your photos and videos stored in a specific folder, open Settings, Auto camera upload, press on the Change media folder button and select the folder in Koofr.

Note: If you want to change the target folder, the Backup photos and videos option must be enabled.

How can I change the target folder for automatically uploaded photos and videos from my iOS device?

If you want your automatically uploaded photos and videos stored in a specific folder, open Settings, press on the Auto camera upload button, choose the Change media folder button and select the folder in Koofr where you want your photos stored. If you don’t choose a specific folder, your photos will be stored in My IOS Media folder in the Main menu.

Note: If you want to change the target folder, the Backup photos and videos option must be enabled.

Can photos and videos from my iOS device be automatically uploaded to subfolders organised by year?

Yes, you can choose to automatically upload your photos and videos into a separate subfolder based on the year of their creation. The chosen target folder for your auto-uploaded media will have a separate subfolder for each year. In Koofr mobile app open Settings, press on the Auto camera upload, and enable the Split media by year option. Your photos will be automatically stored in a separate subfolder based on the year of their creation.

Where can I see the information on the progress of the auto upload from my iOS device?

When you are backing up your media from your iOS device to Koofr, you can see the progress of the auto upload displayed as a green line at the top of the Koofr iOS application, right under the Search bar.

My iOS automatic uploads have suddenly stopped. What can I do to fix it?

First verify that the Koofr mobile application is open and the screen turned on when the upload stops. If that is not the case, open the Koofr mobile application and turn on the screen. It is not possible to upload the files if the Koofr app is only open in the background.

If your uploads are still stuck after that, open the Koofr web app and check which was the last media file that was uploaded to your Koofr account into the folder you selected for the auto upload.

Next, open the Photos app on your iOS device (photo gallery) and locate a photo that was last uploaded to Koofr. Once you find it, temporarily hide the next file in line for upload (in Photos) and check if the upload to Koofr continues. Before doing so, close and reopen the Koofr mobile app.

How to find the last uploaded file to Koofr: Media file uploads in the chosen folder for you auto upload in your Koofr account have a file timestamp in their name. They are being uploaded in a time order from old to new. Open Koofr and check which was the last file uploaded to the chosen folder, check its name and timestamp. Then, find it on your device.

Will deleting the files from My iOS Media affect the files on my iOS device?

No, you can safely delete the files from these folders without it affecting the files on your device.

Download files and folders from Koofr

How do I download files to my iOS device using Koofr?

You can download a file from Koofr simply by pressing on it. The file opens, then you press the Share icon in the bottom right corner of the screen. The iOS sharing menu pops-up where you can press Save to Files or Save image to save it to your Gallery.

How do I download a folder to my iOS device using Koofr?

You currently cannot download a folder to your iOS device directly through our iOS app. What you can do is create a Send link link in the Koofr mobile or web app, send it to your email and open it on your iOS device with your preferred email client. When you press on the Send link, Koofr app will open. Press the download button and select Download to the device. Your iOS device will automatically unzip the folder with the Files app.

Share files and folders from Koofr

What type of sharing links can I create and what are they?

You can create two types of sharing links – the Send link and the Receive files.

Send link option enables third parties to download files/folders from your Koofr even if they are not Koofr users. Link is created and can be sent via Email, various Social media or text messaging services.

Receive files option enables third parties to upload files from their devices to your folder in Koofr, even if they are not Koofr users. Link is created and can be sent via Email, various Social media or text messaging services

How do I share files from my iOS device?

Sharing a file allows the selected people, to access the files you give them access to. To share a file in List view, open the File/Folder options menu, by dragging your finger from right to left over the file. To share a file in Tile view, open the File/Folder options menu by pressing on the More options icon in the bottom right of the wanted file.

• Select Share from the menu that pops-up
• A screen with sharing options opens
• You can select your preferred method of sharing out of Add people and Send link.

1. Option: Press Add people to add people with whom you want to share the file

• Press the [+] button in the upper-right corner of the screen
• Type in an Email address of the person you want to share with or select a person from the drop-down menu by typing in their name
• In the same window, you can set the permissions you want to give to a person while sharing the file. You simply press on the permission you want to set for a specific person and a checkmark will appear next to it
• Press Add to start sharing the file
• You can add multiple people you want to share with, by pressing the [+] button on the top right side of the screen, for each person you wish to add.

Note: You can share files with Koofr users this way. People without Koofr account will be

2. Option: Press Send link to create a download link, which allows third parties to download files from your Koofr even if they are not a Koofr user.

• Press Create Download link
• Decide if Link is public or Link is protected by pressing the switch icon next to the Protect with password text.
• Press Share link to share the link
• The iOS sharing menu pops-up where you get offered multiple communication services for sharing the link
• Select the communication service you want to use (for example Email, text message, etc.) or simply copy the link
• If you choose the communication service, Koofr will create the download link in your selected service and take you there
• Enter the desired person’s contact information (e.g. Email address) and send them the download link

Note: With this option, you can also share the files with people who don’t have a Koofr account. This is read-only access; others cannot upload files through these links.

How do I share folders from my iOS device?

Sharing a folder allows the selected people, to access the folders you give them access to. To share a folder in List view, open the File/Folder options menu, by dragging your finger from right to left over the folder. To share a folder in Tile view, open the File/Folder options menu by pressing on the More options icon in the bottom right of the wanted folder.

• Select Share from the menu that pops-up
• A screen with sharing options opens
• You can select your preferred method of sharing out of Add people, Send link and Receive files.

1. Option: Press Add people to add people with whom you want to share the folder

• Press the [+] button in the upper-right corner of the screen
• Type in an Email address of the person you want to share with or select a person from the drop-down menu by typing in their name
• In the same window, you can set the permissions you want to give to a person while sharing the folder. You simply press on the permission you want to set for a specific person and a checkmark will appear next to it
• Press Add to start sharing the folder
• You can add multiple people you want to share with, by pressing the [+] button on the top right side of the screen, for each person you wish to add.

Note: You can share files with Koofr users this way.

2. Option: Press Send link to create a download link, which allows third parties to download folders from your Koofr even if they are not a Koofr user.

• Press Create Download link
• Decide if Link is public or Link is protected by pressing the switch icon next to the Protect with password text
• Press Share link to share the link
• The iOS sharing menu pops-up where you get offered multiple communication services for sharing the link
• Select the communication service you want to use (for example Email, text message, etc.) or simply copy the link
• If you select the communication service, Koofr will create the download link in your selected service and take you there
• Enter the desired person’s contact information (e.g. Email address) and send them the download link

Note: You can share the folders with people who don’t have a Koofr account. This is read-only access; others cannot upload files through these links.

3. Option: Press Receive files which will allow third parties to upload files from their devices to your folder in Koofr, even if they are not Koofr users.

• Press Create Receive link
• Decide if Link is public or Link is protected by pressing the switch icon next to the Protect with password text
• Press Share link to share the link
• The iOS sharing menu pops-up where you get offered multiple communication services for sharing the link
• Select the communication service you want to use (for example Email, text message, etc.) or simply copy the link
• If you select the communication service, Koofr will create the upload link in your selected service and take you there
• Enter the desired person’s contact information (e.g. Email address) and send them the upload link

Note: This option enables people to add files to your folder without having a Koofr account.

How do I manage my Send link/Receive files links on my iOS device?

Currently, there is no way to view the share links in one place in the iOS device. But you can see which files/folders are shared and which way by looking at their icons. The purple coloured icons mark the files /folders that are shared with you and the blue ones mark the files/folders that you shared with others. You can manage your links in the Koofr WebApp.

How do I manage shares on my iOS device?

You can access, view, edit, or delete your shared files/folders by selecting Shared from the Main menu. Drag your finger from right to left over the file/folder and press Share to access the list of sharing options.

• By pressing Add people, you can see and edit a list of people you’re sharing your file/folder with. If you press the Name/Email address of a person you are sharing with, you can edit their sharing permissions. You can also press Stop sharing at the bottom of the screen.
• By pressing Send link or Receive files, you can either protect the link with a password or remove its password protection. Additionally, you can share the link by pressing the Share link button.

How do I stop sharing files/folders in the iOS app?

If you want to stop sharing files/folders drag your finger from right to left over the file/folder (in the list view) or press the More options icon in the bottom right of the wanted file (in the tile view) and press on Share.

• When you press on Add people you can see who you’re sharing your folder with, press Stop sharing button and confirm it by pressing Stop sharing in the pop-up window. If you want to remove an individual person, drag your finger from right to left over the name and press Remove.
• When you press the Send link, press the Remove link button in the bottom left corner of the screen and confirm it by pressing Remove in the pop-up window.
• When you press Receive files press the Remove link button in the bottom left corner of the screen and confirm it by pressing Remove in the pop-up window.

How do I password protect my Send link and Receive files links on Koofr on iOS?

Password protect your Send link links:

• If you are viewing files/folders in List view, open the File/Folder options menu, by dragging your finger from right to left over the file/folder. If you are viewing your files/folders in Tile view, open the File/Folder options menu by pressing on the More options icon in the bottom right of the wanted file/folder folder.
• Tap on Share
• Choose Send link
• Tap on Create Send link
• Toggle the switch icon next to the Protect with password text

Password protect your Receive files links:

• If you are viewing folders in List view, open the Folder options menu, by dragging your finger from right to left over the folder. If you are viewing your folders in Tile view, open the Folder options menu by pressing on the More options icon in the bottom right of the wanted file/folder folder.
• Tap on Share
• Choose Receive files
• Tap on Create Receive link
• Toggle the switch icon next to the Protect with password text

Copy, move, rename or sort your files and folders

How do I copy files/folders in Koofr on my iOS device?

• Open the File/Folder options menu, by dragging your finger from right to left over the file/folder and selecting More (in the list view) or press the More options icon in the bottom right of the wanted file (in the tile view)
• A pop-up menu appears, where you can select Copy files/folders
• Browse to a location in your Koofr to which you want to copy
• Press Paste at the bottom of your screen to confirm

If you want to cancel the action before completion press Cancel in the upper-right corner of your screen.

How do I move files/folders on Koofr on my iOS device?

• Open the File/Folder options menu, by dragging your finger from right to left over the file/folder and selecting More (in the list view) or press the More options icon in the bottom right of the wanted file (in the tile view)
• A pop-up menu appears, where you can select Move files/folders
• Browse to a location in your Koofr to which you want to move and press Paste at the bottom of your screen to confirm

If you want to cancel the action before completion press Cancel in the upper-right corner of your screen.

How do I rename files/folders on Koofr on my iOS device?

• Open the File/Folder options menu, by dragging your finger from right to left over the file/folder and selecting More (in the list view) or press the More options icon in the bottom right of the wanted file (in the tile view)
• A pop-up menu appears, where you can select Rename files/folders
• When a new window pops up, type in the new name of the file/folder and press Rename to confirm

If you want to cancel the action before completion press Cancel in the upper-right corner of your screen.

How can I sort files within a folder on my IOS device?

Uploaded files can be sorted by name, size, or date they were uploaded. Open the folder where you want to sort the files, and press on the Sort by button in the middle at the bottom of the screen.

If you want to sort your files by name, press on the Sort by button in the middle at the bottom of the screen and choose Sort by name. Your files will be sorted by name (e.g., from A – Z / 0 – 9). Press the Sort by name button again to change the order (e.g., from Z – A / 9 – 0).

If you want to sort your files by size, press on the Sort by button in the middle at the bottom of the screen and choose Sort by size. Your files will be sorted by their size (e.g., from the smallest to the largest). Press the Sort by size button again to change the order (e.g., from the largest to the smallest).

If you want to sort your files based on when they were uploaded, press on the Sort by button in the middle at the bottom of the screen and choose Sort by date. Your files will be sorted by the date they were uploaded (e.g., from the newest to the oldest). Press the Sort by date button again to change the order (e.g., from the oldest to the newest).

Delete and restore files and folders

How do I delete files/folders from Koofr on my iOS device?

• Open the File/Folder options menu, by dragging your finger from right to left over the file/folder and selecting More (in the list view) or press the More options icon in the bottom right of the wanted file (in the tile view)
• A pop-up menu appears, where you can select Delete
• The file/folder is now deleted and you can find it in the Main menu in Deleted files.

How can I restore my deleted files?

You can restore your files by pressing on the Deleted files in the Main menu. You will be able to see all the files that you deleted there. Find the file you want to restore and drag your finger from right to left over it. Press Restore that appears. The file will be restored to the location where it was before you deleted it.

Note: You have to restore your files within 7 days of deletion if you are using a free Koofr account. If you are using a paid Koofr account, you have 30 days from moment of deletion to restore your files. After that period, your files will be permanently deleted from Koofr and you can no longer restore them.

Other

How do I bookmark a folder on my iOS device?

Koofr has an option to Bookmark folders, which allows you to quickly access your most commonly used folders.

To bookmark a folder:

• Choose a folder
• Open the File/Folder options menu, by dragging your finger from right to left over the folder (in the list view) or press the More options icon in the bottom right of the wanted file (in the tile view)
• Press Bookmark when the menu opens
• When you see a star next to the folder name, the folder is bookmarked
• You can access your bookmarked folders in the Main menu under Bookmarks

How do I connect Dropbox/Google Drive/OneDrive with Koofr on my iOS device?

With Koofr you can access all the data you have stored in your Dropbox, Google Drive and OneDrive cloud services directly from your Koofr application and organise all your data in one place. If you want to connect those services to Koofr navigate to the Main menu are press Connect. Select the service you want to connect to and sign-in to the service you want to link to Koofr. Now you can see your Dropbox/Google Drive/OneDrive Cloud Drive folders in your home screen. You can connect more accounts from the same cloud service provider to Koofr, there are no limits.

Where can I check my storage usage statistics?

Click on the Settings icon in the upper right corner of the screen and press on Usage statistics. You will see how much of your storage space is used/free.